The Saudi Ports Authority (Mawani) has announced the launch of its Knowledge and Service Hub, an initiative designed to strengthen communication with industry partners and customers while providing continuous support and information around the clock. The initiative aims to improve service efficiency and enhance the overall user experience within the ports and logistics sector.
The hub was established in response to the rapidly evolving global trade and transport environment, which requires prompt responses and reliable communication with stakeholders. It offers a range of services, including responding to inquiries and requests, providing guidance and information, following up on feedback, and coordinating with relevant parties to ensure smooth operations and business continuity.
Operating 24/7, the Knowledge and Service Hub is accessible through multiple communication channels, including telephone and direct inquiries, ensuring quick responses to user needs and providing essential support for port and logistics activities.
Beneficiaries can access the hub’s services through several platforms, including the official website (mawani.gov.sa), email (Mawanicare@mawani.gov.sa), live chat on the website, the X platform via the @MawaniKSA account, and the unified contact number (199003).
This launch reflects Mawani’s commitment to enhancing services for beneficiaries and strengthening communication with industry partners. It also supports supply chain continuity and reinforces operational readiness across Saudi ports.
The initiative is part of Mawani’s broader efforts to enhance the competitiveness of Saudi ports, elevate service quality, and contribute to achieving the objectives of the National Transport and Logistics Strategy.
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