Op-Ed: Importance of Quality systems in institutions’ work

By : Dr. Abdul Majeed bin Muhammad Aloumi

Our pure Islamic religion attaches great importance to the completion of work and the importance of mastering it, and this is evident in the hadith narrated by Imam Al-Bayhaqi on the authority of the Mother of the Believers Aisha that she said that the Prophet Muhammad (God loves if one of you does a job that he masters it); Where this is the best guide and the best guidance for adopting mastery in work as a way of life.

From this standpoint, it becomes clear to us that Islam calls for the importance of quality and rewards it. Because of its positive aspects over time; From detecting errors and deviations and trying to correct them.

Governments in most countries of the world are interested in spreading awareness about the importance of implementing quality management systems; To raise productivity and improving the efficiency of services; Through the using of modern methods of management that maintain the continuity of institutions and their survival amid competitive crowding among them.

The concept of quality management is one of the modern administrative concepts that are based on a set of ideas, standards, and principles that any department can adopt, to achieve the best possible performance; Therefore, the need has become necessary to apply this concept as an entrance to organizational development aimed at improvement and to maintain the continuity of the organizational structure and enable it to face challenges.

The correct application of the concept of quality management requires training and educating employees with the methods and tools of this concept on sound scientific grounds, leading to the desired results from its application, and its application without understanding its principles and requirements may lead to catastrophic failure.

One of the most important objectives of quality implementation and training is to spread awareness of the concept of quality, and to enable participants to learn about development methods for the ways and methods of doing business; Therefore training should be directed at all levels of management “top, middle and executive” and should meet the requirements of each level depending on the challenges they face.

In general, the training should address the importance of quality, its tools and methods, the acquisition of problem-solving skills, the skills necessary for decision-making and decision-making, principles of effective leadership, in addition to training on statistical methods, and methods of measuring performance indicators.

Hence the importance of quality management in achieving focus on the beneficiaries’ needs, which represent the cornerstone of the system, working to translate these needs into executable specifications, and setting simple procedures for quality performance to achieve the highest performance in all areas, and achieving global performance standards for quality in sites functional.

The implementation of quality management is essential to obtain some international quality certifications; Such as ISO certificates of all categories, training employees on the method of developing operations, and following up and developing tools for measuring the performance of these operations.

The application of quality systems has become one of the main objectives that establishments seek to implement. It is considered an important competitive weapon used by the facility to achieve leadership in its performance and move forward on the path of excellence.

 Today, quality is considered the common denominator of the concerns of managers and specialists, including engineers, economists, and administrators all over the world. It is a logical result and a basic entry point for government and private organizations. To face the internal and external challenges it faces.

In the face of these challenges, the universities had to confront them. Through the development of its organizations administratively and technically; To increase its ability to keep pace with and face these changes by applying continuing education, community service, distance education, developing admission systems, updating programs, and developing capabilities and research capabilities in partnership with local community institutions.

The application of the quality management system in educational institutions requires the quality of all elements and inputs, whether human or material. The ability to manage institutions and their vital programs are what distinguishes societies from others, and this responsibility lies with the management of human resources; It is the first and important factor in activating and activating quality management.

Therefore, achieving achievement and success in providing services depends on the quality of those administrative services provided by these institutions to reach excellence in performance; Through the presence of effective administrative leadership that works to spread the culture of quality, and attention to its strategic planning.

Based on the foregoing, the success of institutions depends on the level of quality of services provided by the administration; which leads to the achievement of its objectives efficiently and effectively in a way that affects the level of quality of its outputs and results.