Kidana Secures 2 ISO Certifications to Enhance Operational Excellence at Holy Sites
Kidana Development Company has achieved two International Organization for Standardization (ISO) certifications, reinforcing its efforts to enhance operational performance across the holy sites. The certifications focus on strengthening its technological infrastructure and protecting information assets used in serving pilgrims, aligning with internationally recognized best practices. As the executive arm of the Royal Commission for Makkah City and Holy Sites, Kidana continues to emphasize strong governance and digital excellence.
The company obtained the ISO/IEC 20000 certification for IT service management (ITSM), demonstrating its adoption of comprehensive systems for managing incidents, service requests, and operational changes. This milestone supports improved service quality, higher user satisfaction, and greater system reliability, particularly during the demanding Hajj season.
In addition, Kidana secured the ISO/IEC 27001 certification for information security management systems (ISMS), a globally recognized standard. This reflects its commitment to safeguarding data, enhancing cybersecurity readiness, and ensuring the confidentiality and integrity of information in compliance with Saudi regulations.
These achievements come as Kidana prepares for the Hajj season, underscoring the readiness and resilience of its digital infrastructure to support large-scale operations across the holy sites.
Overall, the certifications highlight Kidana’s ongoing focus on innovation and digital transformation as essential drivers for sustainable services and efficient operations, ultimately contributing to an improved experience for pilgrims in high-density environments.
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