Saudia Airlines suspended all London Heathrow flights immediately after a substation fire caused a major power outage at the airport. The airline confirmed the halt impacts all inbound and outbound routes until further notice.
Saudia’s team now directly contacts affected travelers via SMS and email for real-time updates. On its X account, the airline urged passengers in London to avoid Heathrow and transit travelers to postpone trips to Jeddah or Riyadh.
#Saudia flights to and from Heathrow Airport in London pic.twitter.com/auFVLJfBFV
— Saudia Group | مجموعة السعودية (@SaudiaGroup) March 21, 2025
Flexible Rebooking and Fee Waivers Offered
In response to the disruption, Saudia waived change fees and restrictions for all tickets. Travelers may rebook or request refunds without penalties, prioritizing convenience amid uncertainty.
Heathrow authorities reported the fire damaged critical electrical infrastructure, disrupting Terminal 3 and Terminal 5 operations. Emergency crews race to restore full power, but delays may persist for hours.
As a result of the outage, thousands of passengers got stranded globally, affecting multiple airlines. Saudia’s decision aligns with Heathrow’s advisory for carriers to adjust schedules until systems stabilize.
Passengers Advised to Monitor Official Channels
Saudia emphasized reliance on its website and social media for updates. Travelers should verify flight statuses before heading to airports, as recovery timelines remain fluid.
Heathrow ranks among the world’s busiest hubs, handling 1,200+ daily flights. Prolonged outages here risk cascading delays, underscoring Saudia’s cautionary measures for passenger welfare.
