The Airline Passenger Experience Association (APEX) has announced the airlines that have won the industry’s most awaited award, the APEX Official Airline Ratings, and Saudia Airlines won the best 5-Star Airline Award.
Saudia Airlines’ efforts and commitment to advancing the passenger experience, even despite the challenges surrounding the Covid-19 pandemic, led to it winning this award. This reflects passengers’ high rate of satisfaction with the airline on the global level and places Saudia Airlines among the best airlines in the world.
The APEX Official Airline Ratings is the only rating program that relies solely on independently verified passenger feedback. Using a five-star scale, airline customers rate nearly one million flights across more than 600 airlines around the world. APEX then independently verifies, verifies, and certifies customer data by a professional external audit firm.
APEX CEO Dr. Joe Leader said, “Our 2021 recognized airlines demonstrate exemplary dedication and innovation to advancing the passenger experience even in these unprecedented COVID-19 times. As an industry, our top priority remains the global return of air travel centered upon health safety for our customers.”