Minister of Transport and Logistic Services Saleh Al-Jasser has launched the first digital employee at the Saudi Ground Services (SGS) Company, according to the Saudi Press Agency.
In line with SGS’s digital transformation strategy, the digital employee seeks to boost the company’s operational efficiency.
Currently, the company basically aims to enhance its use of automation and artificial intelligence (AI) to streamline operations and enhance service quality.
Interestingly, the new digital employee has received the first-ever professional ID issued by SGS.
The employee has a distinctive ability to automate routine tasks, save more than 10,000 hours annually, and do several tasks such as attendance management, instant reporting, and data analysis.
Therefore, it will play a crucial role in achieving the required accuracy, promoting productivity, and offering seamless services to airlines and passengers. Meanwhile, it will save time and effort by focusing on strategic initiatives rather than repetitive manual tasks.
It is worth noting that the launch highlighted the attendance of General Authority of Civil Aviation (GACA) President Abdulaziz Al-Duailej and SGS Chief Executive Mohammed Mazi.
The Minister has commended the automated services and the latest digital transformation technologies employed at the Kingdom’s airports.
On his part, Mazi emphasized the company’s dedication to expanding its use of modern technology in order to elevate performance and services.
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