The Minister of Human Resources and Social Development, Eng. Ahmed bin Sulaiman Al-Rajhi, issued a decision restricting the use of workers in the professions and jobs of customer service as employment – remotely – to Saudis through direct or indirect contracting.
This includes work contracts or outsourcing services under which he is committed to providing work – remotely – for business related to the facility. The decision includes all professions and jobs offered in customer service call centers – remotely – through phone, e-mail, chat, social media, direct interaction and others to provide remote customer service.
The decision, which came in cooperation with the Ministry of Communications and Information Technology, the Communications and Information Technology Commission, the National Cybersecurity Authority, and the Local Content and Governmental Procurement Authority, aims to provide more job opportunities for Saudis and help them improve their income level, and contribute to supporting the Saudi economy and GDP.
In line with the Kingdom’s vision 2030, the Ministry of Human Resources, in cooperation with the Ministry of Communications and Information Technology, provide enablers to support the decision through the Future Skills Initiative which provides employment and training support programs.
The role of the Human Resources Development Fund “Hadaf” is to provide several training and support programs for the profession of Customer Service through training and support channels such as the “Tamheer, Paths, Saifi, Hadaf Leadership Academy, and the Saudi Human Resources Portal”.
The recent period witnessed the Ministry of Human Resources signing partnerships to provide at least 250,000 jobs, while unemployment fell to below 15% despite Corona’s negative impact on the labor market. The Kingdom launched an ambitious program during the crisis of 9 billion riyals to support the stability of Saudis in the private sector.