The Cultural House has achieved a new international milestone after being named the Gold Winner at the International Customer Experience Awards (ICXA) in the category of Best Customer-Centric Culture – Strategic Approach, according to the Saudi Press Agency.
This recognition further solidifies the Cultural House’s position as a leading national organization that places visitors at the center of its strategy, reflecting a deep commitment to developmental impact and knowledge excellence.
The award also stands as a testament to the remarkable success of the Libraries Commission’s strategic approach, which places visitors at the core of its success by delivering a seamless, end-to-end experience from entry to exit.
Through cutting-edge technologies and AI tools, the institution has created an engaging platform that provides visitors with unique educational experiences.
The Cultural House has also introduced a clear translation to its objectives for high visitor satisfaction by reaching satisfaction rates surpassing 95%.
Therefore, the organization has become a national model and a living proof of the possibility of building visitor-centered institutions.
With this latest achievement, the Cultural House is accelerating its efforts to fulfill the ambitious objectives of the Saudi Vision 2030, while promoting quality of life, encouraging cultural participation, and prioritizing the visitor experience as a key driver of innovation and social awareness.
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