Board of Grievances Attains ISO 20000 Certification for IT Service Management
The Board of Grievances has been awarded the ISO 20000 certification for its IT Service Management System, reinforcing its commitment to excellence and high-quality service delivery. This achievement further expands the board’s portfolio of international certifications and quality accreditations.
This recognition highlights the board’s dedication to best practices in procedural efficiency, administrative support, digital transformation, and continuous innovation. The board’s digital support platform earned ISO 20000 certification for its exceptional performance, innovative solutions in administrative and judicial tasks, and adherence to performance standards, business continuity, and risk management. It serves as the central hub for technical support requests across all the board’s platforms, services, and facilities in Saudi Arabia.
Securing this certification marks a significant milestone in the Board of Grievances’ ongoing efforts to enhance performance and technical efficiency. It builds on a track record of international certifications in digital judicial business continuity, quality management, information security, risk management, and innovation.
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