As pilgrims begin their departure from Makkah, the General Authority of Civil Aviation (GACA) continues its vigilant oversight to maintain the quality of services offered by airports, airlines, and related providers. These efforts are part of GACA’s commitment to ensuring a seamless and satisfying experience for all pilgrims.
Through its regulatory role, GACA conducts 24/7 inspection tours at key airports—often the first and last points of contact for pilgrims. These inspections uphold strict standards and verify the availability of top-tier facilities and services, helping to ensure comfort and swiftly address any emerging issues.
GACA’s oversight process is structured into four phases:
- Airport Readiness Inspections for both arrivals and departures.
- Real-Time Performance Monitoring using 31 indicators, including wait times and satisfaction levels, with immediate feedback shared with stakeholders.
- Post-Season Reporting that highlights challenges, improvement opportunities, and key takeaways.
- Strategic Planning in collaboration with airport authorities to implement enhancements for future seasons.
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In addition to these efforts, GACA remains engaged year-round, handling passenger feedback and educating travelers on their rights and responsibilities through official communication channels.
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