A heartwarming act aboard a Saudia Airlines flight drawn widespread praise across social media, after a video showing a cabin crew member gently assisting an elderly passenger went viral.
The crew member was compassionately feeding the Umrah pilgrim with patience and care, ensuring the elderly man’s comfort and well-being throughout the journey.
This touching moment has left viewers admiring Saudia’s thoughtful service and compassionate cabin crews.
Shared by Saudia Aviation on X, the post read: “A scene that embodies authentic Saudi values. A flight attendant feeding an elderly passenger throughout the flight with care befitting Saudi hospitality.”
Social media users also noted that the video embodies Saudia crews’ rare warmth and genuine hospitality that touched both those on the flight and audiences online.
لذلك موظيفين
#الخطوط_السعودية في المركز 🥇عالميًامشهد يجسد القيم السعودية الأصيلة 🇸🇦
مضيف جوي يطعم راكبًا مسنًّا طوال الرحلة باهتمام يليق بالضيافة السعودية 💚✈️ https://t.co/i3Fln8qSNh pic.twitter.com/KTzcWZqIhy— الطيران السعودي (@saudia_aviation) October 29, 2025
Interestingly, the video has reinforced Saudia’s reputation for service that goes well beyond professional obligation, particularly when it comes to serving pilgrims and elderly passengers.
As the Kingdom’s national flag carrier, the airline has cultivated a legacy of heartfelt hospitality inspired by Saudi cultural values, dignity, and an unwavering commitment to ensuring comfort within religious journeys.
At a time when airlines around the world are racing to foster the passenger experience, Saudia continues to set itself apart with a service concept built on genuine warmth and care.
For those travelling to the Kingdom, whether to perform pilgrimage or for other purposes, moments like this serve as a testament to the airline’s dedication to ensuring that every flight is not only professional and comfortable, but also meaningful and memorable.
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