Saudi banks are now banned from using WhatsApp for customer interactions, per a directive from the Saudi Central Bank (SAMA). The regulator cited the app’s unreliability as a communication channel, prioritizing secure alternatives to minimize risks.
Financial institutions must now adopt secure alternatives like Live Chat or ChatBot within their apps or websites. Compliance with data protection standards is mandatory, ensuring customer interactions remain safe and transparent. SAMA emphasized strict adherence to personal data protection standards during implementation.
Fraud Warnings and Public Awareness
The Media and Awareness Committee at Saudi Banks warned of scams involving fake charities or impersonators demanding fees for supposed financial assistance. Fraudsters exploit social media and messaging apps to trick victims into payments.
SAMA urges customers to use the SADAD system for official payments, avoiding unverified links or transfers. Immediate reporting of fraud to banks is critical to recover funds and prevent further losses.
Saudi banks continue raising awareness through campaigns to educate the public on recognizing scams. Initiatives emphasize verifying requests for payments and avoiding unsolicited contacts.
These measures align with SAMA’s commitment to fostering a secure financial ecosystem. By replacing risky channels with regulated solutions, Saudi Arabia strengthens its defense against financial crimes.
